Tag: crucial conversations

  • Key Terms from Crucial Conversations

    I wrote this up and gave it out as a handout at one of my recent communication classes at the Happiness Institute.  Crucial Conversations is one of my favorite books on communication, and I particularly like some of the terms it defines.  Here it is! Start with Heart To have a good dialogue, figure out…

  • Video of me talking about Villain, Victim, and Helpless Stories

    I’ve been planning to upload video blog posts for a while now, but hadn’t actually gotten around to doing it for a number of excuse-type reasons. So, since I subscribe to the philosophy that not only is “perfect the enemy of the good”–“good enough is the enemy of at all“, I’ve posted something.  Expect more…